FAQs

Frequently Asked Questions

The system can be tried for 90 days free of charge.  No credit card required.  At the end of the 90 days it will be necessary to purchase a subscription to continue use.
Data in the database is backed up regularly.  Please look at our backup policy for more information.
We operate a zero-knowledge policy with respect to passwords.  They are never stored as clear text and are hashed and salted.  We can reset a password, but we can’t read them. Data in the database is encrypted at rest, and is backed up regularly.  Data transmitted is transmitted encrypted. All access is via https only, and weak security protocols are disabled. Activity on the site is logged and monitored. Two Factor Authentication is available, and we advise the use of this.
Your data is stored on Microsoft Azure in a UK datacenter.  Azure uses industry-standard protocols to encrypt data as it travels between devices and Microsoft datacenters, and crosses within datacenters. Azure complies with both international and industry-specific compliance standards. Customers maintain full ownership of their data. Microsoft has adopted the world’s first code of practice for cloud privacy, ISO/IEC 27018.
You control access to the data.  Members have to be authorised by the club, and that authorisation can be revoked.  Each member can see only the records that belong to them, they cannot see any other records.